juragan88 Platform Privacy Notice
This page describes what we collect when you use juragan88 and how we keep that data protected. Our privacy commitments are simple: we collect only what we need to run your account and comply with law, we do not sell your information to marketers, and you can request access to or deletion of your data anytime.
We operate juragan88 across Android, iOS, and web browsers. Regardless of which device you use to access live-dealer tables, place Liga 1 bets, or deposit via DANA or e-wallet, the same privacy rules apply. Your data stays encrypted in transit and at rest on our servers.
If you have questions about this policy or how we handle your information, our support team in Jakarta, Surabaya, Bandung, Medan, and Semarang can answer them in English or Indonesian within one business day.
What We Collect on juragan88
When you open an account, we collect your email address, phone number, and full name. During account opening, you provide your date of birth and residential address. We use this information to create your unique account, send you password resets or account alerts, and contact you about deposits or withdrawals that need verification.
When you deposit or withdraw, our payment processors (the payment gateway handling DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank) collect transaction details—the amount, timestamp, and payment method. We store a record of every transaction on your account so you can view your history anytime.
When you place a bet on Liga 1 or Piala Indonesia, play live blackjack or Dragon Tiger, or spin Aviator or Sweet Bonanza, we log your game activity—bet amount, outcome, timestamp, and final balance. This data helps us track account activity for fraud detection and supports dispute resolution if you question a settlement.
Our servers log your IP address, device type (iPhone, Android, desktop), app version, and browser information each time you log in. We use this to detect unusual access patterns (logins from different countries within hours, rapid repeated failed passwords) and protect your account from unauthorized use.
We collect only what we need
We do not ask for your mother's maiden name, social security number, or bank account details. We never call you asking for passwords or verification codes. If someone claims to represent juragan88 and asks for sensitive information by phone or unsolicited message, it is not us—contact support immediately.
How We Use Your Data on juragan88
We use your information for five main purposes. First, to operate your account—you cannot deposit, withdraw, or place bets without your email, phone, and identity confirmed. Second, to comply with law. Governments require us to verify customer identity (KYC) and report suspected money laundering. Third, to investigate disputes. If you claim a bet was settled incorrectly or a withdrawal failed, we pull your transaction logs to reconstruct what happened and provide evidence.
Fourth, to prevent fraud. We monitor account activity for signs of unauthorized access, account sharing, or use of stolen payment methods. If we detect suspicious activity, we may freeze your account pending investigation. Fifth, to improve our platform. We analyze aggregate (anonymized) data—how many users play blackjack vs roulette, which payment methods are most popular, which times of day see highest traffic. This helps us decide which games to add or improve.
We do not use your data to build targeted advertising profiles for sale to third parties. We do not share your name or email with marketing companies. You may receive occasional promotional messages from juragan88 about new games or bonuses, but you can opt out anytime in account settings under "Marketing preferences".
Third-Party Processors and Data Sharing
Our payment providers need your transaction information to process deposits and withdrawals. mobile banking, local payment, online payment, e-wallet, and your bank store records of what they process. We do not control how those companies use your data—they have their own privacy policies. We only share the minimum required for the transaction to complete.
Our servers may be hosted on cloud infrastructure outside Indonesia. Your encrypted data travels to and sits on servers physically located in other countries. These data centers are secured and comply with international standards, but data stored outside your jurisdiction may be subject to foreign government access requests. By using juragan88, you acknowledge this.
We may disclose your account information to authorities if required by law—for example, if a court issues a subpoena or if we receive a request from the Financial Intelligence Unit (FIU) investigating money laundering. We comply with such requests and notify you afterward unless law prohibits us from disclosing that we received a government request.
Your Rights and Data Protection on juragan88
You have the right to access, correct, and delete your personal information. You can download a copy of all data we hold about you anytime by requesting it through support. We provide the download within five business days in a common format (CSV or JSON). You can also request that we delete your account and erase your personal data, though we retain transaction records and identity documents for seven years as required by anti-money-laundering law.
You have the right to object to our use of your data. If you do not want us to send you promotional emails, update your marketing preferences in account settings. If you believe we have violated your privacy, contact our compliance officer through support. We investigate complaints and respond within 10 business days.
Cookies and Tracking on juragan88
We use cookies to keep you logged in and to remember your preferences (preferred language, default bet size, favorite payment method). These are strictly necessary cookies—without them, you would have to log in and re-enter settings every time you refresh the page. We do not use cookies for tracking or third-party advertising.
Our mobile app does not rely on cookies but may use local storage to cache your session. Clearing your app cache logs you out and requires you to sign in again.
Data Retention and Deletion
We keep your account information and transaction history as long as your account is active. If you close your account, we retain your identity documents (KYC records) for seven years for legal compliance, but we delete your email, phone, address, and game history within 30 days. After seven years, we delete everything.
If your account is inactive for two years (no login, no activity), we may close it automatically and schedule your data for deletion. We send a warning email before closure. You can prevent closure by logging in anytime.
Contact Us About Privacy
For privacy questions, data access requests, or concerns about how we handle your information, contact our support team. Specify that your request is privacy-related. We respond to privacy requests within five business days, and to urgent issues (suspected unauthorized access, fraud) within one business day.
This privacy notice is effective immediately and applies to all accounts on juragan88. We may update it anytime. Material changes (for example, new data-sharing practices) are announced by email at least 30 days in advance. Continued use of juragan88 after the update date means you accept the updated policy.